Total IT support and management for a fixed monthly price – it’s that simple. We provide all of the benefits of an internal MIS Department for a fraction of the price of staffing one yourself. We reduce the business impact of IT failures by minimizing their occurrence, and any unforseen issues are dealt with as a top priority. All aspects of your network are covered: security, data protection, applications and hardware.
When you outsource the management of your important IT resources to us, we look upon this as a partnership. Our comprehensive and professional approach means we are your IT department. By optimizing your network’s performance, it will work at the peak efficiency and reliability levels that your business demands, allowing you to focus on running your business, not your network. Security, networking, data protection and user support – we handle it all for a single, predictable price.
Click Here for an explanation of Managed Services.
Managed Services Program Advantages:
- A single Network Price for Superior Network Care: No more guessing what IT support will cost. Receive guaranteed predictability of your IT support costs and avoid high emergency fees.
- Fast Remote Support and Troubleshooting: Remotely diagnosing and remediating network, server and desktop issues to help employees resume their business activities as quickly as possible.
- Stabilized and Rationalized IT Spending: Through our proactive approach, we virtually remove “emergency service call” from your vocabulary, and make your IT spending patterns predicatble.
SBTI Managed Service Support Packages
Bronze
Our Bronze support package is for remote support and win-dows updates. What this means is that we will install a cli-ent on your machines that will allow us to remote your computers and if need be apply patches to them.
Silver
This package includes the Bronze package and we also add onsite support. This means that you pay nothing extra for us to come on site and work on the covered equipment.
Gold
Includes everything in the Silver package and we also will cover hardware failures (there are exceptions). This means in most cases you pay one fee and do not have to worry about anything else.
Platinum
This includes the Gold package and we will also include all equipment. This means you pay us a monthly fee and we will provide the desktops and the servers with a rotation schedule for new machines.